privacy policy

1. Who we are and scope of application

1.1 This policy applies to the personal information processing activities that you provide to us through the kvmboot website, console and related functions or that we generate due to your use of the service.

1.2 If a function has a separate privacy statement or authorization prompt, in this scenario Special instructions and your express consent shall prevail.

2. Information we collect

2.1 Information you actively provide : For example, email address, password (encrypted storage) when registering/logging in, communication content between work orders and customer service, information required for orders and invoices, etc.

2.2 Information generated when using the service : For example, access logs, device models, browser types, general regions (based on IP resolution), operation records and instance-related technical metadata (such as resource ID, status), used to ensure service and security.

2.3 Payment information : The order amount, payment status, etc. are handled jointly by us and the payment institution; Sensitive payment data such as complete bank card number Generally collected directly by a licensed payment institution, we only receive necessary notification of results.

2.4 Please do not submit in work orders, chats or public areas Passwords, private keys, and other people’s personal information that have not been desensitized Wait for unnecessary content.

3. How we use information

3.1 We will only use information within the legal, proper and necessary scope for:

• Create and maintain accounts, complete ordering and activation, and process payments and invoices;
• Provide technical support, respond to work orders and customer service requests;
• Ensure system and network security, prevent fraud and abuse, and take necessary measures to perform the contract with you and account security;
• Send service notifications, security reminders or product updates with your consent or as necessary to provide and improve services (you can unsubscribe from marketing information as directed).

3.2 We will not use your personal information for the purposes set out in this policy Incompatible use , unless re-obtaining your consent or necessary to perform this service contract.

4. Cookies and similar technologies

4.1 We may use cookies, local storage or similar technologies to maintain login status, remember language preferences, count visits and improve experience.

4.2 You can manage or delete cookies through browser settings; if necessary cookies are disabled, some functions may not work properly.

5. Sharing, transfer and public disclosure

5.1 shared : We may cooperate with payment service providers, cloud and SMS service providers, data analysis (de-identified), etc. Trusted Processor Share the information necessary to achieve the purpose and sign an agreement with them to govern their processing.

5.2 transfer : If personal information is transferred due to merger, division, asset transfer, etc., we will require the new holder to continue to be bound by this policy or obtain your consent again.

5.3 public disclosure : We will not publicly disclose your personal information unless necessary to respond to compulsory procedures or to protect life, property and other major legitimate rights and interests.

6. Cross-border and storage locations

6.1 Your information may be stored by us or our service provider at different countries or regions of data centers. If data is processed cross-border or cross-regional, we will adopt contractual commitments, technical and management and other protective measures, and if necessary, obtain your authorization or explain the processing method.

6.2 The data center region you choose may affect the location of data processing. For details, see Package details with ordering instructions.

7. Shelf life

7.1 We retain information for the period necessary to achieve the purposes stated in this policy; if a longer retention period is required for accounting, tax or anti-fraud purposes, it will be retained in accordance with common industry practices and the necessary minimum scope.

7.2 After the above period has expired, we will delete or anonymize it, unless there are still legitimate and necessary reasons related to you or the security of the service.

8. Your rights

To the extent reasonably practicable, you may claim for personal information Access, copy, correction, deletion, withdrawal of consent, restriction of processing, explanation rights, and put forward Complaint and report 。

You can use Contact us Or submit an application through the account and work order portal in the console. We will respond within a reasonable period; to ensure security, you may be asked to verify your identity.

9. Protection of minors

This service is primarily intended for adults. If you are a minor, please read this policy under the guidance of your guardian and obtain consent before use. If we discover that minors’ information has been collected without the guardian’s consent, we will delete it as soon as possible or take other protective measures.

10. Information security

We adopt management and technical measures that are in line with industry standards (such as access control, transmission encryption, auditing, etc.) to protect your information. Please understand that no system can guarantee absolute security; if a security incident that may affect you occurs, we will promptly notify you via email or on-site notifications, and cooperate with the legal investigation of the competent authorities (if applicable) when we are truly obligated or requested.

11. Policy updates

We may revise this policy and prominently post an updated version on our website. When there are major changes, we may prompt you through pop-up windows, emails, etc. If you continue to use the service, you will be deemed to have accepted the update; if you do not agree, please stop using it and contact us to handle account and data matters.

12. Contact us

If you have any questions, comments or requests about this policy, please contact Contact us or Help Center Communicate with us through the channels listed.