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Frequently Asked Questions · 11 FAQs · Browse by category
Devices and Networks
301 Is the device an exclusive physical machine?
Plan press Standalone Mac model Delivered for remote development, build and desktop use. Whether the whole machine is exclusive, resource isolation details and Contract and Work Order/Delivery Instructions shall prevail; after logging in, you can view the current instance specifications and connection information on the console.
02 Are bandwidth and IP exclusive?
The package is marked as 1Gbps exclusive bandwidth and Exclusive IPv4 (See pricing page with Package details shall prevail). If the product line has shared specifications, they will be marked separately on the order page and in the order.
03 What data center regions are supported?
When placing an order on the pricing page, you can choose: Singapore, Japan, South Korea, Hong Kong, Eastern United States (the complete list is subject to the following single page) . After activation, the IP and exit lines are configured according to the selected region. For more instructions, see Package details 。
Connection and operation
301 How to connect using VNC?
After the instance is activated, log in my workbench , enter in the "My Machine" card VNC or open Remote Desktop (VNC) page, follow the page prompts to use the order number and token to connect. Do not disclose connection information in public.
02 How to connect using SSH?
Log in to the workbench and view the card of the corresponding machine. SSH command examples (Host, port, username, etc.). Please use the key or password you received to perform the connection in a local terminal; do not submit the private key to an untrusted environment.
03 How to power on/off/restart?
Use on the target instance on "My Machine" Power operations (power on/off/restart). Operation with Work order system Linkage, the status is written back after operation and maintenance is executed, and is not a local instant virtual button.
Service and Billing
301 What is the "Multiple Macs in Parallel" service?
refers to passingThunderbolt 5 Realizing high-speed interconnection of multiple machines add-on items , suitable for scenarios such as multi-machine collaboration. exist Pricing page If you check the "Parallel" add-on purchase, it can be settled together with the host billing cycle. For prices, see Package details Value-added services table in .
02 How long does it take to activate after purchase?
Enter after successful payment Work orders and activation process , the specific duration depends on Inventory, Review and Configuration And change. Please check the progress in the order and workbench; after the activation is completed, you will usually be notified by email or on the site (subject to the actual configuration).
03 How to check the order status, expiration time and renewal record?
After logging in workbench Check the bill/order related area Order status, billing cycle, expiration time and renewal record 。 Weekly/Monthly/Quarterly Renew the subscription. If not canceled upon expiration, the subscription will be automatically renewed; by day For a one-time purchase. If previous visitors have placed orders, please log in to the same browser and merge the orders.
Account and Support
201 How do I view my device configuration?
Log in my workbench ,exist Overview / My Machine View information such as CPU, memory, disk, IP, region and connection entrance.
02 How to contact customer support?
Please pass Work order system or Contact support Contact us by leaving the page. Please attach when explaining Order number, instance ID, problem symptoms and time , for quick processing.
Not found the answer?
The work order system is accepted 7×24. Attaching the order number and problem description can speed up the processing.