General consultation and business cooperation, reply within working days. Please indicate your intention and order number (if any) when sending.
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How can I help you?
Pre-sales consultation · Billing issues · Technical support · Business cooperation
Submit a work order
Contact us through the console work order system, the progress can be checked in real time, and the response is the fastest. Users who have purchased please place an order directly on "My Machine", and the instance information can be automatically associated.
For urgent faults, please mark "Urgent" in the title of the work order for priority processing.
Console ticket
After logging in Workbench·Work order area Create a new work order, or my machine Quickly issue orders, and the queue is synchronized with the operation and maintenance side.
Go to workbench →Help Center
Frequently asked questions, connection methods, and billing instructions have been organized in the help center, which may directly solve your problems.
Browse the Help Center →Ticket response is usually within business days 24 hours Within; emails may be slightly slower due to differences in channels. If you do not receive a reply after a timeout, please check your spam or leave a reminder message in the work order.